Refund policy
1. 30-Day Return Window
For change-of-mind returns, contact us within 30 days of delivery to initiate your return. After contacting us, return the item by mail using the instructions we provide. Â
2. Original Condition Requirement
Change-of-mind returns must be unused, undamaged and in their original condition, including tags and packaging. We do not charge a restocking fee. Items that do not meet these conditions may be declined for change-of-mind returns. These conditions do not limit your rights for faulty or incorrectly supplied goods. Â
3. Return Shipping CostsÂ
For change-of-mind returns, buyers are responsible for return postage costs. For faulty or incorrectly supplied goods, please contact us first. Where a product problem is confirmed, we reimburse reasonable return postage costs as required by applicable consumer law. We recommend using a trackable shipping method and retaining your receipt until the refund is processed. Â
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How to Initiate a Return
1. Contact our team at info@awboutlet.com.au within 30 days of delivery. Include your order number and reason for return. Â
2. Pack the item securely in its original packaging and ship it to the address we provide. Â
3. Once received and inspected, your refund will be processed within 7 calendar days. Â
Consumer rights
Nothing in this policy excludes or limits rights and remedies under the Australian Consumer Law or other applicable consumer laws. The 30-day change-of-mind window and original-packaging conditions do not restrict statutory rights for faulty goods.
