Frequently Asked Questions

Who is AWB Outlet?

AWB Outlet is an independent Australian footwear retailer. We are not the official store of the third-party brands featured on this website.

How can I contact you?

Email info@awboutlet.com.au or call +61 494 790 041. Our business address is Unit 65, 45 Powers Road, Seven Hills NSW 2147, Australia. You can also use our Contact Us page.

Where do you ship, and is shipping free?

We offer free standard shipping within Australia. Standard shipping to the United States, Canada and New Zealand is free on orders of US$99 or more, or the equivalent in your checkout currency. Shipping charges for smaller orders are displayed at checkout. See our Shipping Policy.

How do I choose a size?

Use the size system shown on the product options and the relevant brand size guide. Size systems vary by brand and style. Contact us if you need help before ordering.

Can I return an item?

For change-of-mind returns, contact us within 30 days of delivery. Items must be unused and in their original condition, including tags and packaging. There is no restocking fee. Buyers pay change-of-mind return postage. Different rights apply to faulty or incorrectly supplied goods. See our Refund Policy for the full conditions and statutory consumer rights.

When will my refund be processed?

Refunds are processed within 7 calendar days after the returned item is received and inspected.